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Polices | |
| Sales Tax & Shipping | |
| Illinois residents will be charged 8.25% state sales tax. Northwest Metalcraft carries a wide variety of products, therefore, depending on the products, we will ship from our warehouse or directly from the distributor. Due to many variables involved with shipping, any quote given on time factors is subject to change without notice. At all times we try to provide accurate and timely shipments, but some factors occur beyond our control and will therefore, influence shipping times. | |
Defective
Items | |
| Upon receiving your order, please check it immediately for shipping damage or defects. If damage or defects are visible, refuse your shipment and contact Northwest Metalcraft immediately. If damage or defects are found after delivery, notification to Northwest Metalcraft must occur with three business days of receiving your shipment. At our discretion, our sales staff will repair, replace or send new parts at our expense. | |
Return
Policy | |
| Northwest Metalcraft must be notified in advanced, before any return will be accepted. Any custom orders or burned merchandise, such as grills and fireplace items, will not be accepted. The return must take place within 30-days of receipt, minus our original shipping and handling costs, and may be subject to a 20% restocking fee. The customer is responsible for the return freight/shipping fees. Upon receiving the merchandise, it will be examined to verify it is in its original condition and a refund in the appropriate amount will be processed. | |
Warrantees | |
Northwest Metalcraft will provide assistance in facilitating all valid manufacturer's warrantees. We will not be responsible for shipping costs incurred by the customer in processing of aforementioned warranties. | |
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